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    Recent Posts

    Customer Experience &              Digital Transformation

    Customer Experience & Digital Transformation

    Customer Experience &                   Digital Transformation

    Customer Experience & Digital Transformation

    Now You Can Blog from Everywhere!

    Now You Can Blog from Everywhere!

    Design a Stunning Blog

    Design a Stunning Blog

    Grow Your Blog Community

    Grow Your Blog Community

    Customer Experience Cx: Being generous when service fails

    Customer Experience Cx: Being generous when service fails

    Cx in Outsourced Pharma Services:  3 Things When Hiring A Project Manager

    Cx in Outsourced Pharma Services: 3 Things When Hiring A Project Manager

    6 Tips for Turning a Dissatisfied Client into a Loyal Customer

    6 Tips for Turning a Dissatisfied Client into a Loyal Customer

    How to Improve Your Customer Service Company-Wide

    How to Improve Your Customer Service Company-Wide

    10 Ways Management Can Help Staff Learn How to Cope with Change

    10 Ways Management Can Help Staff Learn How to Cope with Change

    Client Services in Contract Manufacturing Organizations

    Client Services in Contract Manufacturing Organizations

    Why do companies turn to external PMOs?

    Why do companies turn to external PMOs?

    Anticipate the unexpected

    Anticipate the unexpected

    Project Management or Client Services: Semantics?

    Project Management or Client Services: Semantics?

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    Customer Experience &              Digital Transformation

    Customer Experience & Digital Transformation

    This year I had the pleasure to attend a Think Tank seminar in Davos with a focus on Smart Cities and seeking to leverage new...
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