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    Customer Experience &              Digital Transformation

    Customer Experience & Digital Transformation

    Customer Experience &                   Digital Transformation

    Customer Experience & Digital Transformation

    Now You Can Blog from Everywhere!

    Now You Can Blog from Everywhere!

    Design a Stunning Blog

    Design a Stunning Blog

    Grow Your Blog Community

    Grow Your Blog Community

    Customer Experience Cx: Being generous when service fails

    Customer Experience Cx: Being generous when service fails

    Cx in Outsourced Pharma Services:  3 Things When Hiring A Project Manager

    Cx in Outsourced Pharma Services: 3 Things When Hiring A Project Manager

    6 Tips for Turning a Dissatisfied Client into a Loyal Customer

    6 Tips for Turning a Dissatisfied Client into a Loyal Customer

    How to Improve Your Customer Service Company-Wide

    How to Improve Your Customer Service Company-Wide

    10 Ways Management Can Help Staff Learn How to Cope with Change

    10 Ways Management Can Help Staff Learn How to Cope with Change

    Client Services in Contract Manufacturing Organizations

    Client Services in Contract Manufacturing Organizations

    Why do companies turn to external PMOs?

    Why do companies turn to external PMOs?

    Anticipate the unexpected

    Anticipate the unexpected

    Project Management or Client Services: Semantics?

    Project Management or Client Services: Semantics?

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    Customer Experience Cx: Being generous when service fails

    Customer Experience Cx: Being generous when service fails

    How often have you been promised to receive a product by date X, or even within 24h, but it didn’t arrive on time? And how many times have you received a pre-alert beforehand of a more than likely delay? What was the customer care response when you called to ask when the parcel would be delivered? To illustrate this part of the Customer Journey and highlight plausible reactions, I’d like to share what I recently experienced. A few days ago, I wanted to replenish my coffee sto
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